FAQs

FortoLabs is the technology arm of Forto, dedicated to bringing our powerful, in-house logistics technology to the wider market.

FortoLabs develops and provides sophisticated AI agents that integrate seamlessly with your existing systems to automate and streamline tasks for your operations managers.

Our unique combination of deep logistics expertise and advanced AI development sets our solutions apart. The products offered by FortoLabs have been rigorously tested and proven in real-world logistics operations, ensuring they deliver significant value to their users.

Absolutely. Our team has extensive expertise in building secure logistics software and advanced AI systems. We ensure the highest level of data protection through several key measures:

• Data Isolation: Each customer’s data is processed and stored in a completely isolated environment.
• Access Control: Model outputs are strictly accessible only to the respective customer.
  Compliance: FortoLabs is part of a fully GDPR-compliant organization.
• Data Control: We offer flexible data retention policies, ensuring you always remain in control of your information.

LumoDoc is an AI-powered agent that automates your entire document processing workflow. It analyzes incoming emails, detects attachments, extracts critical data, and syncs the information directly into your operational systems – processing documents in seconds without manual intervention.

LumoDoc is an Intelligent Document Processing (IDP) solution that integrates with your email inbox or ERP system. It automatically identifies document types, extracts relevant information, and delivers structured data directly to your target system. We also provide features to validate and cross-check data, enabling a complete, end-to-end automated workflow.

LumoDoc empowers your business by:

• Increasing Focus: Freeing your teams from tedious data entry to concentrate on higher-value tasks that matter most.
• Eliminating Errors: Preventing costly manual data entry errors and ensuring the highest data integrity.
• Boosting Efficiency: Dramatically speeding up document processing times and operational workflows.

We are constantly expanding our coverage and can add new document types based on your needs. As of today, LumoDoc supports 14 key logistics documents:

• Arrival Notice
• Booking Confirmation
• Commercial Invoice
• Customs Assessment
• Customs Declarations
• Customs Invoices
• Delivery Order
• Draft MBL
• Empty Return Information
• Final MBL
• Packing List
• Partner Invoices
• Pickup Information
• Release Note

Yes. We offer a free pilot using a document type of your choice. Simply provide a sample set of documents, and we will process them and share a detailed performance report. This provides you with a clear, data-backed evaluation of the solution’s effectiveness for your business.

It’s easy: Our system uses the latest AI technology that understands the context of your documents out-of-the-box, eliminating the need for manual labeling. You define the information you need extracted, and our experts will guide you through a straightforward integration process with minimal setup effort required from your team.

Yes. We provide a web-based platform where you can:

• Monitor performance KPIs and usage statistics.
• Manually upload documents for processing.
• View a searchable and filterable list of all documents with real-time status updates.
• Review extractions with a side-by-side comparison of the original document and the extracted data, with the option to make corrections if needed.

Yes, we fully support a Human-in-the-Loop (HITL) workflow. You can use our platform’s built-in UI for reviewing and editing extractions, or you can use our API output to build a review process directly within your own systems.

LumoDoc operates in near real-time. Performance metrics show that 80% of documents are fully processed in under 12 seconds, and 97% are processed in under 20 seconds.

We consistently achieve field-level accuracy rates of approximately 95%, which is above the industry average. This high level of reliability is a direct result of our deep expertise in training AI models on complex logistics data.